General Urgent Info

• Guests travelling with pets must notify HCR at least 2 weeks before their holiday so that pet fees can be charged. Notification can be made by calling Customer Service on 0300 870 900 (Mon–Fri, 9:00–16:30) or via the form on the Holiday Club website.
• When arriving outside of reception opening hours, you will find the keys in an envelope with your name in the GREEN post box 10 meters to the right of the hotel's main entrance. There are 2 green post boxes hanging on the wall. There is also a map and information with the keys.
• Reception is open 12.00 – 20.00.
• Bookings must be for 7,14 or 21 nights and for correct check in day. Incorrect bookings will be cancelled.
• If applicable, additional fees for some utilities, including gas and electricity may be charged by the resort and varies based on stay duration, season, room size and actual usage, and is payable directly to the resort by you. These fees are not included in the total booking price.
• Prior to travel, please check the resort website together with relevant local government websites for advice that may impact your travel or vacation experience. For the latest RCI policies applicable to RCI members please visit www.rci.com.
• Units at this resort can be in different buildings and quite spread out.
• Fees or deposits are charged for some amenities.